Mechanical Engineering · India
Built a systems mindset through industrial operations, process optimisation, engineering management, and quality.
Amsterdam · International Business
Turning complexity into business solutions.
I’m Richu Harees—an MBA candidate, operations thinker, and problem solver connecting customer insight, process improvement, and practical execution.
30K+Customer interactions supported
1,500Attendees served in event operations
5Languages
3+Years of professional experience
01 · My journey
A career shaped by curiosity, movement, and responsibility.
AT&T Customer Operations
Supported more than 30,000 customers and learned how structured problem-solving can turn difficult moments into trust.
Large-scale Operations Leadership
Coordinated suppliers, logistics, costs, and client delivery for events serving as many as 1,500 attendees.
MBA · Amsterdam
Expanding that practical foundation through international strategy, analytics, digital business, and cross-cultural leadership.
02 · Experience
Not job titles. Chapters in becoming an operations leader.
Learning customer experience at scale
Sutherland · AT&T Process · Sep 2021–Apr 2024
↗Leading complex service operations
MH Catering Services · Apr 2024–Dec 2025
↗Understanding operations from the frontline
The Indian Kitchen · Amsterdam · Jan 2026–Present
↗Connecting strategy with transformation
MBA International Business Management · TIO
↗A shared achievement
First Place · WRSX Group Project
Our team secured first place through strategic analysis, collaboration, and disciplined execution—an achievement that reflects how I like to work: think clearly, contribute fully, and help the group perform at its best.
03 · What I bring
From operational detail to strategic direction.
Operations & Process
Workflow analysis, project coordination, KPI monitoring, procurement, logistics, and continuous improvement.
Analytics & Systems
Excel, Power BI, Salesforce CRM, reporting, performance analysis, and data-informed decision-making.
Commercial & Customer
Stakeholder management, customer experience, service delivery, communication, and business strategy.
04 · Leadership
The leader I’m becoming.
Problem Solver→Responsible→Self-Aware→Empowering Others→Strategic Thinker
Ideas become valuable when someone turns them into action.
I’m interested in the space where operations, customer experience, data, and business transformation meet. If that sounds like your team, let’s talk.